Out Of Town Customer Comments
Date: April 15, 2010
To: Michael Searcy
On Thursday, April 1, 2010 around 4:00 P.M., my husband and I were visiting your area. Our car’s brakes began to smoke and smell. We stopped at the State Farm office parking lot just down from your business, checked out the situation and asked the clerk for a local mechanic. She Googled the information and called your number. Jeff gave her directions and she sent us to Master Tech Automotive.
When we arrived and explained the situation, Jeff informed us there were many other customers ahead of us and that he may not be able to assist us. My husband asked for a reference and explained that we were from out of state, Wisconsin. Jeff then asked us to have a seat and he would be with us as soon as he could. Within fifteen minutes Johnny had taken our Jeep Liberty into an available stall and had determined the problem. Jeff thoroughly explained the problem and the need to order parts. Jeff then went on to look up motels in the area, explain which one was near a mall and restaurants and called so we could make a reservation for the night. He then arranged for a cab to pick us up.
On Friday, April 2, we received a call that Johnny would be picking us up. He arrived about noon with our vehicle completely repaired. On the drive back to the shop, he explained what he had done and other possible repairs that could be expected in the future. He was polite and very thorough.
Jeff presented us with the cost of the repairs. There were no surprises, Jeff had explained the work the day before and the bill was as he had stated.
What could have been a very stressful time on vacation turned into an opportunity to meet extremely nice, friendly and helpful people. Just thought you should know.
With much appreciation for great people and a job well done,
Louise C.
St. Germain, Wisconsin
