Posts from — April 2009

Our customers have participated in polls in Murfreesboro Magazine and the Murfreesboro Sun, both of which awarded us the distinction of “Best Auto Repair” and “Best Oil Change” in the “Auto Repair Murfreesboro, TN” category.

We attribute our customer satisfaction to operating within the parameters of our Mission Statement and Business Principles.

Master Tech Automotive is operated as a God centered business. We define our principles to remind us what we stand for. They set expectations and establish boundaries. These values are not listed just as a promotional tool. You can see that they are employee focused to not only deliver superior customer service but also provide for the welfare of the employees and the business. We invite your comments if you feel we have not exemplified any of these values in our dealing with you .

Our 6-bay service facility is equipped with the highest quality computer-aided diagnostic and repair equipment.

Each of our technicians is ASE certified, highly trained, experienced in all areas of automotive repair. Through the Internet we have up to date information on every year, make, and model of automobile.

Our automotive repair facility has been recognized by the Better Business Bureau for honesty and integrity by their awarding our facility as a finalist for the “Torch Award” for outstanding workplace ethics 3 years in a row. For the last five years Michael Searcy has received the Presidents award as one of the top ten automotive centers in the United States.

Michael Searcy was a founding member of the Better Business Bureau and is member of the Rutherford Chamber of Commerce since his original opening in 1996.

“Our facility is the only auto repair facility in Murfreesboro that has digital surveillance camera, which the customer can view on the Internet. This allows our customers to rest assured that their car is being cared for properly. Any problems that may arise can easily be reviewed for resolution to customer satisfaction”, Michael says.

Master Tech Automotive utilizes a followup customer satisfaction by a combination of direct telephoning and a customer service index program. This will insure customer input into the operational aspect of the business.